Your call is
important to us.
Your headset works. Your chair does not.
A call center simulator about unreasonable customers, office politics, and making it to the end of the shift.
STATUS: PROBABLY FINE
Simple on paper.
Never on the phone.
Listen closely. Check the account. Find the real problem. Every caller has a mood, every action has a consequence, and Rajeev has a clipboard.
- 01
Listen
Find out what actually went wrong.
- 02
Verify
A familiar name is not an identity check.
- 03
Diagnose
Work the account and your WikiDesk.
- 04
Resolve
Apply the right fix, in the right order.
- 05
Wrap up
Close the call. Document the outcome.
A whole working
world.
One cubicle.
A 3D office outside your monitor. A complete simulated desktop inside it. Juggle calls, customer records, email, purchases, and whatever just broke on the floor.
Water Fernando Jr. Feed Gerald. Yes, it matters.
Get to know your desk →
One job.
Several ways to unravel.
Make a living.
Make a mess.
Build a career, earn your certifications, manage your money and find out what it takes to move up from the headset.
Learn about career →02 / NIGHT SHIFTAfter dark,
the queue grows.
Escalating waves. Stacking memos. Overtime Tokens. How long can you keep the lines open?
Survive the Night Shift →03 / MULTIPLAYERMisery loves
company.
Race other agents, work together or turn the floor into an all-out competition. Up to six players.
Bring your coworkers →The floor
is yours.
Write the caller. Design the office. Build a challenge or an entire branching campaign. The creator toolkit turns your ideas into playable packs.
- Calls & customer records
- Stories & campaigns
- Challenges & Night Shift
- Languages & recordings
- Office art & styles
- Private modded co-op
Guided editors, working starter packs and a complete creator reference.
No more
“figure it out.”
From your first identity check to your first Workshop pack. A detailed, searchable manual written around how the game actually works.
Open the complete handbook →Getting started
Set up the game, create a career and complete first-shift training.
Read chapter Play 03Handling calls
Work an inbound call from the ring to a correctly logged ticket.
Read chapter Play 04Verification and diagnosis
Two-factor checks, honest mistakes, fraud, lockouts and diagnostic results.
Read chapter Create 13Your first mod: create a complete support call
A complete guided call pack with working manifest, knowledge, CRM, recordings and local trophy examples.
Read chapterA few things
you might ask.
What kind of game is On Hold?
A first-person call center simulator set at Nimbus Telecom. You work a simulated desktop, handle customer calls, manage performance and stress, and navigate the office around you. Career, Night Shift and multiplayer each have their own flow.
Can I play solo?
Yes. Career and Night Shift are single-player modes. Community challenges and campaigns also have their own single-player sessions. Multiplayer supports up to six agents.
Which languages are supported?
The game includes English, German, French, Spanish, Hindi and Simplified Chinese. Interface, subtitles and voice audio are separate settings, so you can mix them. Community packs can add more language content.
Can I make mods without writing code?
Yes. Mod Studio has starter packs, guided editors, validation, recording coverage and scratch playtests. Packs are data and approved assets. More complex stories use a documented, bounded rule system.
Where do I get help?
Start with the troubleshooting chapter. For a question or bug report, use the Steam discussions and include the game version, mode and steps to reproduce it.
See you at your desk.
Play On Hold on SteamThank you for your patience.